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Frequently Asked Questions

FAQs

Realtime connection issue
It may happen that your connection to the Internet is restricted due to location or due to outdated technology. If this is the case for you, we will automatically display a pop-up window that indicates this. For security reasons, you cannot participate in the auction during this time. If you would like to participate in the bidup at the end of an auction, we kindly ask you to choose a safe location as a precaution so that you have sufficient internet connection and the possibility to bid is guaranteed.
HOW DO I BID ON A HORSE?
You must create an account prior to bidding on a horse. You can either create an account in advance of the start of bidding or while an auction is taking place. Click on the User Login link the Create Account link to get started.
WHY DO I NEED AN ACCOUNT?
To protect our users, we require anyone bidding on a horse to first create an account. This verifies that those placing bids are authentic bids.
Double bids in the overview
It can happen that the same bid can be seen by two different bidders. This happens when a user submits a bid that equals (same amount) an automatic bid (maximum bid) of another user. Because an automatic bid is published earlier, it gets priority. Both bids are visible in the bid overview.
I DIDN'T GET AN EMAIL?
If you do not receive your email please check your spam folder.
HOW DO I CREATE AN ACCOUNT?
You must create an account prior to bidding on a horse. Click on the USER LOGIN link and click Create Account link to get started. Fill in the required fields and click Register. After you just sign in and verifying your email and go to bid for a horse

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